Contract Conditions

GENERAL CONDITIONS OF THE CONTRACT

The purpose of these General Contracting Conditions (hereinafter, “CGC”) is to regulate the use of the online store www. herooj. com (hereinafter and indistinctly, “Online Store”, “Web” or “Website”) owned by ISOCEANPOWER, S . L (hereinafter, “ISOCEANPOWER” or “HEROOJ”) by, as well as the terms and requirements that it must comply with throughout the purchase process.

ISOCEANPOWER makes available to those interested who access and register in this Online Store (hereinafter, “Buyer/s” or “Customer/s”), the possibility of carrying out purchases of the products offered through the web www. herooj. com (hereinafter, the “Products”).

The acceptance of these CGC implies the conformity and acceptance of the Client of the integrity of each and every one of the sections described here.

The present CGC will have an indefinite period of validity and will be applicable to all contracts made through the website www. herooj. com

ISOCEANPOWER reserves the right to unilaterally modify, and at any time, these CGC without affecting the products purchased prior to the modification.

IDENTIFICATION

These General Contract Conditions (hereinafter, the "CGC") have the function of regulating the relationship between ISOCEANPOWER and the Clients, regarding all transactions carried out through from the website of the online store.

In compliance with the provisions of article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (hereinafter and indistinctly, "LSSICE ”), the identifying data of the owner of the website are as follows:

Owner: ISOCEANPOWER, S. L
Tax identification number: B27857499
Registered office: Gran Vía de Carles III, 50-52, letter L. 08028, Barcelona
Contact email: info@herooj. com
Phone: (+34) 636 678 032
Registry data: Registered in the Mercantile Registry of Pontevedra, in volume 4. 242, Folio 80, Section 8, Sheet PO-63708, entry 1.

Customer will be understood as the Internet user who acquires this condition by registering on the Website, using the corresponding form and who is assigned a Client code and password, for which they have full responsibility for the use and custody, being responsible for the veracity of the personal data provided to the provider, as we will see in the Customer Registration section.

LEGAL FRAMEWORK

In compliance with current regulations, in accordance with the provisions of Law 34/2002, on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contract Conditions, Royal Legislative Decree 1 /2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Clients and other complementary laws and Law 7/1996 of the Retail Trade Regulation, the entity ISOCEANPOWER, S. L that operates through the internet from this website www. herooj. com, details below the General Contract Conditions of the products offered through it and from which the rights and obligations of the parties are generated.

ACCEPTANCE

By accepting these CGC, the Client declares that he is a person with the capacity to contract according to current regulations and that he has read and accepts these CGC.

AVAILABILITY

The Client will always have access, and in any case, prior to the start of the contracting procedure for the products, to the CGC, which may be stored and/or reproduced on a durable medium.

VALIDITY OR DURATION

The period of validity or duration of these CGC, will be the time that they remain published on the mentioned website and will be applicable from the moment the Client uses the Website, and/or proceeds to the contracting of any products.

MODIFICATIONS

The Provider reserves the right to unilaterally modify said CGC, without this affecting the goods or promotions that were acquired prior to the modification by the Client.

The Client agrees to carefully read the CGC each time he proceeds to contract a product, since they may have been subject to modification since the last time he accessed.

NULLITY

If any clause included in these CGC were declared totally or partially null or ineffective, such nullity will affect only said provision or the part of it that is null or ineffective, subsisting in all the other CGC.

OBJECT OF THE CONTRACT

The purpose of this Agreement is to regulate the contractual relationship of sale between the Provider and the Customer from the moment the latter accepts the purchase during the online contracting process through the mechanisms set forth below.

The contractual relationship of sale entails the delivery, in exchange for a determined price and publicly displayed through the website, of one or several specific products. Each of these products may be subject to specific regulation through the particular contracting conditions of each of them, of which more detail will be given in the warranty, returns, withdrawal section, or in the product's technical sheet itself. due to the different formats in which the products are marketed, their packaging or their own nature.

CUSTOMER REGISTRATION

The Client can register on the web by clicking on the upper left button "Register", for which he will enter the personal data required as mandatory, which are: name, surname, email and password. Registering as a Customer of the store will provide you with access to the web, to purchase products and to receive newsletters with information about the company, as well as its products.

The Client will designate a username and password, committing to make diligent use of them and not make them available to third parties, as well as to notify the Provider of loss, theft or possible access by an unauthorized third party, in such so that the provider proceeds to the immediate blocking and restoration of the Client's account.

The Client has full responsibility for its use and custody, being responsible for the veracity of the personal data provided to the Provider.

The Client may not choose as a username those words that are intended to confuse others by identifying him as a member of the Provider, as well as offensive, insulting and, in general, expressions contrary to the law or the requirements of the morals and good conduct.

GEOGRAPHICAL SCOPE

This website www. herooj. com operates and sells only in mainland Spain and the Balearic Islands. Hereinafter, this geographical area will be understood as "the Territory". Therefore, only shipments and distribution of the products are made in the aforementioned Territory. However, in the event that there is a Customer who is interested in our products and belongs to a geographical area in which HEROOJ does not have online sales, we suggest that they contact our Customer Service and we will try to , if possible, reach an agreement so that you can enjoy our Products.

The use of this website, as well as any purchase made on it, is considered to be made in Spain, and therefore subject to current Spanish laws and regulations. The Provider does not accept or deliver orders outside the national territory.

All of the above is indicated without prejudice to the fact that we may soon be able to offer these services in the excluded areas, in which case it will be announced in advance on this website.

PRODUCT INFORMATION

The Provider pays great attention to the information related to the characteristics of the products through technical descriptions from its collaborating companies and manufacturers, and photographs that illustrate the products. All this is done within the limits of the technique and respecting the market standards.

This descriptive sheet will include a contact form in case you want more detailed information. Or for greater ease, you may have a link for further information as far as possible.

PURCHASE PROCESS

In order to start the purchase process at www. herooj. com, you must first register as a Customer, by clicking the button that appears on the main page of the Website "Register" and filling in the mandatory information requested on the page that will appear below. After your registration, you will be automatically assigned a Client name and password.

The registration system is not provided with a Customer verification system in the registration process. So that before the activation of the Client in the system, a welcome message is sent to the email in order to confirm the veracity of the Client. Once registered correctly, the Client will be able to enter with his username and password to the control panel of his profile to be able to manage all those functions that the Provider of the page has made available to him.

Once you have registered, you can proceed to purchase your products, which will be completely electronic.

The purchase process is easy and simple:

Once the registration previously mentioned has been completed, the Customer must select the product they wish to purchase and press the "add cart" button.

Once the selection of Products added to the "cart" is finished, a summary of the indicated Products will be generated.

All the products included in the “cart” can be eliminated. If, on the contrary, you decide to continue with the purchase, you expressly accept the terms and conditions and the privacy policy of the Website.

In the event that you wish to modify any of the data entered, the summary shown on the screen will automatically vary. Likewise, there is a space enabled to make specific observations regarding the purchase made.

To finalize the order you must “confirm basket” and then “process order”. Once this is done, you will be provided with information about the shipment of the order and payment.
We recommend that you review the content of the order and its amount. Once the payment has been made, a payment confirmation email will be sent that the transaction has been carried out successfully and serves as accreditation for any type of claim, as long as the corresponding payment receipt is attached.

If you do not receive this email, check your "junk mail" or "spam" account, as it may have been detected as spam. If you cannot find it in that section, please let us know as soon as possible so that we can solve the problem through Customer Service.

In the purchase procedure, we recommend that you carefully review the following sections:

Shipping addresses: here you can add as many shipping addresses as you deem appropriate. Before making the payment, check that the selected one is correct.
Delivery methods: in this section you can select the shipping method among those available.
Payment: in this section you can select the payment method you want from those available. Once the payment method has been selected and the order confirmed, the purchase process will be completed.
Email: You will also receive confirmation of the order you have placed with us by email. If you do not receive the email, follow the previously mentioned instructions.
If you want an invoice for the Product, you must access your profile, "My orders" and download it in PDF. It is also possible, through the Customer Service, to request it free of charge in paper and/or electronic format.

PRICES, OFFERS AND DISCOUNTS

The prices indicated for each Product will be expressed in the Euro currency (€).

The prices indicated next to each Product include VAT and can be viewed from the beginning of the purchase. In case of making any offer, discount or promotion, it will be reflected on this website and you will be able to opt for it.

This price may increase with respect to the price initially shown at the time you added the Product to your basket. Therefore, the fact of adding a Product to your basket does not mean that you can buy it at the price displayed at that time. On the other hand, it is also possible that the price of the Product will drop since you added it to your basket.

The prices shown on the web based on an obvious typographical error, such as products published with a price of zero euros or an insignificant or derisory price will not form part of the order and the existence of the error will be communicated to the customer at as soon as possible.

DELIVERY AND SHIPPING COSTS

Delivery of orders will be made at the delivery address freely designated by the Customer. In the registration process you can indicate a different address where you can receive your orders.

The shipment of the Products purchased will only be made when full payment has been made and it has been received. In the meantime, the receipt of payment does not take place. the purchase will not be understood.

It is possible that one or more of the Products associated with your order are not available at the time of processing it. In the event that the selected Product is not available, the refund will be made as soon as possible and in the case of offering an availability date, the new delivery term will be informed, being able to opt, if desired, for this new term. , for the refund of the purchase amount, or for obtaining a product with similar or superior characteristics. You can contact Customer Service to check availability or other related information.

HEROOJ does not assume any responsibility when the delivery of the Product does not take place as a result of the data provided being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond HEROOJ, such as the absence of the recipient or retention of the shipment in customs. In no case will this delay entail the obligation to compensate any amount.

For orders under €39.95, a shipping cost of €3.90 will be applied. Shipping costs are free if your order exceeds €39.95, except for shipments to the Balearic Islands, with specific conditions detailed below:

SHIPPING COSTS TO THE BALEARIC ISLANDS
ORDER AMOUNT	CORREOS/EXPRESS POST
More than €49	Free
Between €35 - €49	€3.90
Less than €35	€5.89

SHIPPING COSTS TO THE BALEARIC ISLANDS
ORDER AMOUNT	NACEX
Over €59	Free
Between €35 and €59	€7.90
Less than €35	€9.90

*Post (Pick up at office or home delivery): Delivery time 48-72 working hours.

*Nacex: (Urgent Shipping) Delivery time 24 working hours.

New customers have the possibility to place the first order without shipping costs.

We have urgent transport for the Peninsula and the Balearic Islands. This home delivery option allows you to receive your package in 24/72h (working days) with different transport agencies. If your order is placed before 7:00 p.m., it will be processed the same day, as long as the product is available in our warehouse.

No shipments will be made to post office boxes.

DELIVERY TIME

The delivery preparation period will be from 24 to 48 hours and will include the validation and verification of your data and payment, preparation of the order and collection by the transport company.

The term of transport and delivery of your order will be indicated, ranging from 1 to 3 business days if the destination is in Spanish territory. If the destination is within the European Union it will be from 3 to 7 business days.

In the event that you do not receive the package within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate period is fourteen (14) business days). During this period, no reshipment or refund of the order can be made.

TAXES AND CURRENCY

Fr. V P (price of sale to the public) of the articles with delivery address to the Peninsula and Balearic Islands includes the I. V TO

The prices indicated for each product include the corresponding taxes and in any case will be expressed in the Euro currency (€). Said prices, unless expressly indicated otherwise, do not include shipping costs or any other additional services and annexes to the purchased product.

HOW TO EXTEND OR CANCEL MY ORDER

You can extend an order as long as you have not completed the purchase and you can do so by clicking the "Continue shopping" button.

To cancel an order after making a purchase, it can be canceled with the right to a full refund as long as the following conditions are met:

The order has not left our warehouses or is in transit to the indicated address.
For orders that have left HEROOJ's facilities, the courier company will be notified and in this case, the amount returned to the customer would be full except for shipping costs.

To request the cancellation of your order, you must send an email to the address [+]@herooj. com

You can also cancel the order from the Client's profile at www. herooj. com For this, the Client must locate the order from the profile in his purchase history, provided that the aforementioned conditions are met, the money will be returned to the same credit / debit card with which he made the purchase, within 24-48 business days.

LANGUAGE IN WHICH THE CONTRACT IS CARRIED OUT

The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contract.

INVOICE

The invoice can be consulted and downloaded in the Client's control panel. For said download, the Client must go to "My account", "Order history", after locating the shipment, the Client can do it in "Details" and later by clicking on "Download your invoice as a PDF file".

MODALITIES OF PAYMENT

The Customer may choose the following forms of payment:

Credit/debit card for which you will provide the following information:
Name and surname;
Card number;
CVV/CVC;
Expiration date of the card.

Your card information will be sent directly to the payment service provider Shopify. This entity accesses your identification data as a buyer and the data of the purchase made related to the payment process.

Through this payment method, HEROOJ does not collect or process any Customer data related to the card number. All the data is processed directly by the Shopify payment service provider so that HEROOJ can always offer the greatest transparency and confidentiality in the transaction.

Payment for the order will be made directly with said entity, thus offering maximum security.

In the event that the payment platform reports the refusal of the card, the order will be automatically cancelled, informing the Customer of its cancellation at the time. Payments may not be made with cards issued outside of Spanish territory. Your card details will not be stored in our database, since when they are filled in they will be on the secure website of the chosen bank.

PayPal: Your card details will be stored securely within your PayPal account, and you will be able to use your account on our website.
Electronic wallet: Apple Pay or Google Pay.

RETURNS

In accordance with current legislation, HEROOJ will reimburse you for the price of the Product and the commission expenses, within a period of (14) calendar days following receipt of the merchandise by the Client. To do this, the conditions set out on this conditions page must be met.

HEROOJ will use the same means of payment that you would have used for the initial transaction, unless another means is expressly agreed. In any case, the reimbursement of the price will not entail the obligation to pay any fee or commission.

The Buyer must bear the direct costs of returning said Products and will be responsible for the decrease in the value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics or operation.

The transport costs originated by the return will be borne by you. The collection costs in the peninsula amount to 4.90 euros and in the Balearic Islands to 6.90 euros. However, the Consumer is free to choose and search for the agency that best suits your needs or offers you the most competitive rates.

All merchandise must be returned in perfect condition, keeping all its accessories in their original conditions (accessories, cases, boxes, guarantees, certificates, etc. ), in its packaging - you must, as far as possible, use the same packaging - and protected, avoiding stickers, seals or adhesive tape directly on the surface or packaging of the article.

Once the return form has been filled out and sent, the Client will receive the instructions in his email so that he can send it to our facilities. You must send the product(s) within a maximum period of 15 days from when you communicate your desire to exercise the right of return.

Once the merchandise is received and verified that it is in perfect condition, the refund of the amount will be processed. The payment received will be returned, including the delivery cost, with the exception of additional costs resulting from the choice by the Client of a different delivery method than the least expensive ordinary delivery method that we offer. The payment will be made within a maximum period of 30 calendar days from when you exercise your right of withdrawal. Until we have received the products, we may withhold the refund.

As an exception to the previously stated, the following cannot be returned, unless they are defective:

Products that cannot be returned due to hygienic or health protection reasons if they have been unsealed after delivery (for example, cosmetic products, masks, etc. ) or that were, after delivery, inseparably mixed with other Products.
The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
Products that may deteriorate (for example, food or perishable products subjected to a cold chain, expiration date), except for some cases of supplementation and food that do allow return, as long as their expiration date is greater than 30 days .
Goods made to your specifications or clearly personalized.
Individual accessories that complement other main base products.
Products made according to the specifications of the consumer and Client or clearly personalized.
Products that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
Items identified as gifts, for example, those sent free of charge or at no cost to the customer by HEROOJ.
The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and Client with the knowledge on their part that they consequently lose their right of withdrawal.

LEGAL GUARANTEE

All the Products offered on our website are guaranteed against manufacturing defects for two (2) years from the date of delivery. The Consumer must inform us of the lack of conformity within two months of becoming aware of it.

The guarantee does not include damage caused by misuse or habitual wear and tear.

The Client will have the right to repair, replace, reduce the price or reimburse the amount, and whose efforts will be free.

To enjoy the guarantee of the Products, the Consumer must prove the purchase reliably by providing any of the following documents: proof of purchase, purchase invoice, proof of payment.

If you need to make use of the guarantee, we suggest you contact our Customer Service. For additional information on the scope, content and instructions for the exercise of this right, please contact us through the following form of Customer Service and we will help you in the management Of the same.

PROTECTION OF PERSONAL DATA

You can visit this website without having to provide any personal data.

Notwithstanding the fact that you can consult the information on how we treat your personal data by accessing our Privacy Policy, in compliance with Organic Law 3/2018, of December 5, Protection of Personal Data and Guarantee of Digital Rights, HEROOJ undertakes not to apply or use the personal data processed to those to whom they have had access, for a purpose other than that which appears in the Privacy Policy, nor to assign them, not even for its conservation, to other people.

HEROOJ guarantees the confidentiality of the personal data provided and informs you that it has adopted the required security levels for the protection of personal data, installing the means at its disposal to avoid misuse of the personal data that has been provided to it.

APPLICABLE LAW AND JURISDICTION

These CGC are governed and interpreted by Spanish law.

The parties submit for the resolution of conflicts or possible controversies that may arise to the Courts and Tribunals of the Client's domicile.

ONLINE DISPUTE RESOLUTION PLATFORM

The European Commission provides an online dispute resolution platform available at the following link: https://ec. Europe. eu/consumers/odr/.

Consumers will be able to process their claims through the online dispute resolution platform.

DRAWS AND CONTESTS

HEROOJ periodically organizes raffles and contests between our Clients and members of our community on social networks. We indicate that you can check the active draws/contests at any time, as well as access the legal bases, by accessing our Draws and Contests section.

CUSTOMER SERVICE